Service
Requests rarely arrive through a form. They arrive by mail, in a call or in passing. srfce picks them up where they appear.
Service tickets
A ticket type of its own with service levels, ownership and history.
Customer portal
Your customers raise requests themselves and follow their state without asking.
From email
Your mailbox connects to srfce. A message becomes a ticket in the right project, with history and attachments.
From a call
Action items from a recorded call are proposed and, once a person agrees, become tickets.
Coming next
Service management with workflows: processes you build yourself, with approvals, conditions and deadlines.
Service management with workflows is in the works and not part of today's release.
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