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srfce and Atlassian

Atlassian is where many teams start: Jira for issues, Jira Service Management for the service desk, Confluence for knowledge. srfce covers the same ground, but puts the three together instead of side by side.

Atlassian Corporation is based in Sydney, Australia, and offers Jira, Jira Service Management and Confluence as cloud services. Knowledge, issues and service are licensed as separate products. Atlassian Intelligence and Rovo add AI features on models that Atlassian selects.

Side by side

Vendor and location
srfceTPWD AG, Berlin. German law, German place of jurisdiction.
AtlassianAtlassian Corporation, Sydney, Australia.
Scope
srfceProjects, knowledge, service and time tracking in one tool, under one permission model.
AtlassianJira, Jira Service Management and Confluence are separate products with separate prices.
Where the data lives
srfceDatabase in Frankfurt am Main (eu-central-1), application on IONOS servers in Germany.
AtlassianCloud operation; for certain products and tiers a region can be pinned (data residency).
AI model and key
srfceYour own key per workspace, stored encrypted. Without a key the AI stays off.
AtlassianAtlassian Intelligence and Rovo run on models Atlassian selects. A customer supplied key is not documented.
Pseudonymisation before AI
srfcePersonal details are replaced by placeholders before the model sees them and restored on the server afterwards.
AtlassianNot documented.
Time tracking
srfceBuilt in, on the ticket and the project, with target hours and leave.
AtlassianThrough Marketplace apps.
Customer view
srfceCustomer view in the board plus a portal, without a second licence per customer.
AtlassianCustomer portal in Jira Service Management, priced per agent.
Pricing model
srfceOne tier, Enterprise, on request.
AtlassianSubscription per user or per agent, in tiers.

What speaks for srfce

  • One tool instead of three

    Projects, knowledge and service share permissions, search and links. A knowledge page hangs on the ticket, not in a second product.

  • The AI is yours

    Your key, your contract with the model provider, pseudonymisation in front of it. What the AI may do is your decision, function by function.

  • Data in Germany

    Database in Frankfurt, application on IONOS, a vendor based in Berlin under German jurisdiction.

Sources

30 October 2026

Statements about the other tool come from its public pages as of the date given. Vendors change what they offer; please check the current state at the source.

More comparisons: ServiceNow, monday.com and Asana and Notion and ClickUp.

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