Skip to content
srfce
Main menu
DESign in

srfce and ServiceNow

ServiceNow covers service management in great depth and is usually introduced with consulting. srfce aims at teams that need the same processes but want to start without a platform programme.

ServiceNow, Inc. is based in Santa Clara, California, and offers the Now Platform as a cloud service. Its AI features run as Now Assist and AI Agents on models the vendor provides.

Side by side

Vendor and location
srfceTPWD AG, Berlin. German law, German place of jurisdiction.
ServiceNowServiceNow, Inc., Santa Clara, California, USA.
Getting started
srfceCreate a workspace, enable modules, begin.
ServiceNowTypically an implementation project with partners.
Where the data lives
srfceDatabase in Frankfurt am Main (eu-central-1), application on IONOS servers in Germany.
ServiceNowCloud operation in the vendor's data centres; regions depend on the contract.
AI model and key
srfceYour own key per workspace, stored encrypted. Without a key the AI stays off.
ServiceNowNow Assist and AI Agents on models from the vendor. A customer supplied key is not documented.
Pseudonymisation before AI
srfcePersonal details are replaced by placeholders before the model sees them and restored on the server afterwards.
ServiceNowNot documented.
Project work
srfceBoards, backlog and sprints are part of the same tool.
ServiceNowThrough separate platform modules.
Pricing model
srfceOne tier, Enterprise, on request.
ServiceNowSubscription, pricing on request.

What speaks for srfce

  • Usable from day one

    No implementation programme, no platform team. A workspace stands in minutes.

  • A European house

    Vendor in Berlin, servers in Germany, people to talk to in the same time zone and language.

  • AI without giving up control

    Your key, pseudonymised data, and a person decides. No proposal takes effect on its own.

Sources

30 October 2026

Statements about the other tool come from its public pages as of the date given. Vendors change what they offer; please check the current state at the source.

More comparisons: Atlassian, monday.com and Asana and Notion and ClickUp.

Book a demo