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srfce, Notion and ClickUp

Both are popular because they bring knowledge and tasks together. For organisations that also handle customer requests and bill hours, a second tool still remains.

Notion Labs, Inc. is based in San Francisco, and ClickUp is offered by Mango Technologies, Inc. in San Diego, both in the USA. Notion AI and ClickUp Brain use third party models that the vendor selects.

Side by side

Vendor and location
srfceTPWD AG, Berlin. German law, German place of jurisdiction.
Notion and ClickUpNotion Labs, Inc., San Francisco, USA. Mango Technologies, Inc. (ClickUp), San Diego, USA.
Scope
srfceProjects, knowledge, service and time tracking in one tool, under one permission model.
Notion and ClickUpKnowledge and tasks; service desk and time tracking limited or through add-ons, depending on the tool.
Where the data lives
srfceDatabase in Frankfurt am Main (eu-central-1), application on IONOS servers in Germany.
Notion and ClickUpVendor cloud in the USA, regions depending on the tier.
AI model and key
srfceYour own key per workspace, stored encrypted. Without a key the AI stays off.
Notion and ClickUpNotion AI and ClickUp Brain on third party models selected by the vendor. A customer supplied key is not documented.
Pseudonymisation before AI
srfcePersonal details are replaced by placeholders before the model sees them and restored on the server afterwards.
Notion and ClickUpNot documented.
Customer view
srfceCustomer view in the board plus a portal, without a second licence per customer.
Notion and ClickUpShared pages or guests, limited by tier.
Pricing model
srfceOne tier, Enterprise, on request.
Notion and ClickUpPer user and tier, AI partly at extra cost.

What speaks for srfce

  • Knowledge beside the project

    A knowledge page hangs on a project and a ticket and carries the same permissions as the work it describes.

  • Service and hours built in

    Portal, service tickets, weekly entry and leave are part of the same tool.

  • AI under your control

    Your own key, pseudonymisation in front of it, per function enablement and consent per person.

Sources

30 October 2026

Statements about the other tool come from its public pages as of the date given. Vendors change what they offer; please check the current state at the source.

More comparisons: Atlassian, ServiceNow and monday.com and Asana.

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