Projects
The surface people work on every day. What others spread across four tools sits side by side here, sharing one permission model.
Boards
Columns per project, limits on work in progress, filters by person, label and due date.
Backlog and sprints
Plan, estimate, pull. The backlog stays a list instead of becoming a second database.
Tickets
Description, comments, files, labels, links to other tickets and to knowledge pages.
Customer view
Columns and tickets carry a marker for the customer view. Your customers see only what you release, in the same board.
Recurring work
Series and templates create tickets on schedule instead of from memory.
Moving from Jira
An import reads a Jira archive with issues, comments and attachments.